Privacy policy

    At Naturae, we value the protection of your personal data and fully respect your privacy. This privacy policy provides a clear and transparent overview of how we handle your personal data.

    This privacy policy applies to the company Naturae and all authorized personnel working within Naturae, with its registered office at Rue de la gare 3087, 59299 FR Boeschepe, and VAT number: 940 999 139.

    We make every effort to safeguard your privacy and treat your personal data with great care. Naturae complies at all times with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).

    How Do We Process Your Personal Data?

    General Principles

    At Naturae, we take the protection of your personal data very seriously. We ensure that only the necessary data is processed and that this is done in a secure and transparent manner. Here’s how:

    • Limitation of Data Processing:
      The data we process is strictly limited to what is minimally required for the purposes for which it is collected. For example, we only process the data necessary to handle your order or provide our services.

    • Consent for Processing:
      When your consent is required to process your personal data, we will explicitly ask for it. You may withdraw your consent at any time. We make sure you are fully informed so you can make clear choices about how your data is used.

    • Data Security:
      We take all necessary technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access. This includes encryption, secure storage, and controlled access to your data.

    • Sharing of Personal Data:
      We do not share your personal data with third parties unless it is necessary to fulfill the purposes for which it was provided. For example, we may share your information with shipping companies to deliver your order or with payment processors to complete a transaction.

    • Respect for Your Rights:
      We respect your rights concerning your personal data. This means you always have the right to access, correct, restrict, delete, or transfer your data. If you have any questions about your personal data or how we process it, you can contact us at contact@naturae.fr — we are happy to help.

    We remain committed to protecting your privacy and complying with applicable privacy laws, including the GDPR.

    Sharing Personal Data with Third Parties

    At Naturae, your personal data is only shared with third parties when necessary for carrying out the services we offer. For instance, we may need to share data with delivery services or payment processors to complete your orders and transactions.

    Changes to the Privacy Policy

    Naturae reserves the right to modify this privacy policy at any time. Any changes will be announced on our website.

    Protection of Personal Data

    We take all required technical and organizational measures to protect your personal data against unlawful processing, including:

    • All individuals with access to your data on behalf of Naturae are bound by confidentiality agreements; all staff have been informed of the importance of data protection.

    • We create backups of personal data to enable recovery in case of physical or technical incidents.

    Naturae shall not be held liable under any circumstances for direct or indirect damages resulting from the incorrect or unlawful use of your personal data by third parties.

    Your Rights Regarding Your Data

    You have the right to access your data, as well as the right to correct it or, in certain cases, have it deleted.
    If you have any questions or requests regarding your data, please contact us at: contact@naturae.fr

    Complaints?

    If you have a complaint about the way your personal data is processed, we kindly ask you to contact us immediately.